FAQs

Who is Topgift LLC?
Topgift LLC is a U.S.-based supplier of mobile phone accessories, located in Fredericksburg, Virginia. The company represents the official expansion of the Top-gift brand from the United Kingdom into the United States, bringing high-quality mobile accessories, charging solutions, and phone protection products to customers across the country. We provide reliable, affordable, and compatible phone accessories supported by responsive customer service.
Do I need an account to place an order?
Yes. You cannot complete your purchase as a guest without creating an account. However, creating an account allows you to: Track your orders easily Manage your shipping details View order history Enjoy faster checkout in the future
What payment methods do you accept?
We accept secure payments through major debit cards, credit cards, and other trusted payment providers available during checkout. All transactions are processed through secure payment gateways to ensure a safe shopping experience.
Is my payment information secure?
Yes. Your payment information is protected using encrypted and secure payment processing systems. Topgift LLC does not store your card details, ensuring your financial information remains private and secure.
Can I cancel or change my order?
If your order has not yet been shipped, please contact our support team as soon as possible. Once an order has been dispatched, it cannot be cancelled or modified.
Where do you deliver?
Topgift LLC currently delivers across the United States. Shipping availability and options are shown during checkout.
How long does delivery take?
Delivery times may vary depending on: Your location within the United States The shipping option selected at checkout Order processing time Estimated delivery times will be displayed before you complete your purchase.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email with tracking information (when available). You can use this tracking link to monitor your shipment's progress.
Can I return my order?
Yes. Eligible items can be returned within 7 days of receiving your order. To qualify for a return, items must be: Unused In original packaging In resalable condition
Are there any items that cannot be returned?
For hygiene and safety reasons, certain items cannot be returned if opened, including: Screen protectors Earphones or audio accessories These items may only be returned if they are faulty or damaged upon arrival.
When will I receive my refund?
Once your return has been approved and processed, refunds are typically issued within 5–10 business days, depending on your payment provider.
Are your accessories compatible with my phone?
Compatibility information is provided on each product page. If you are unsure whether a product will work with your device, please contact our support team before placing an order, and we will be happy to assist.
Do your products come with a warranty?
Yes. All products sold by Topgift LLC come with a standard warranty covering manufacturing defects. If you experience any issues, please contact our support team for assistance.
How can I contact Topgift LLC?
📧 Email: info@7a-wholesale.com 📞 Phone: +1 540 7839670 📍 Address: Topgift LLC 68 Cool Spring Road A2 Fredericksburg, Virginia, 22405 United States